Baillie Lumber Co.
  • 12-Sep-2018 to 11-Jan-2019 (MST)
  • IT
  • Hamburg, NY, USA
  • Full Time

Service Desk Associate Summary

Our office in Hamburg, NY is searching for an experienced Service Desk Associate to join our team.  In this role, the qualified candidate will be working directly with clients, mostly internal employees and our support team.  The individual will also be responsible for answering user requests and resolving problems for computer software, remote access and hardware inquires.  This is a full time, permanent opportunity working for a world class hardwood lumber manufacturer.

Service Desk Associate Responsibilities:

  • Provide remote end user support to our business clients
  • Setup hardware and software for our clients ensuring proper configuration of Windows Suite
  • Proficiency with computer operating system deployment, local area networks, office automation software and related equipment and devices, computer maintenance requirements and procedures, database structures, applications systems and modern office administration
  • Ability to configure VLans and make basic VolP phone system configuration
  • Communicates with system users concerning system modifications, anticipated downtimes, and procedure changes
  • Escalating incidents and working with senior staff to resolve problems
  • Occasional offsite visits to clients outside of Hamburg location

Service Desk Associate Requirements:

  • Associates Degree in CS, CIS or Business Administration required
  • 3-5 years of experience supporting end users in a medium size organization
  • 1-2 years working with Microsoft Suite
  • Experience in a manufacturing environment preferred

Service Desk Associate Benefits:

  • Full Time Hours
  • First Shift, Monday-Friday
  • Full Plan of Benefits

***Please refer to the "Full Job Description" button below to review our physical demands form prior to applying to this position.***

Full Job Description
Baillie Lumber Co.
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